Technical Support

Expertise and unmatched service and support— the cornerstones of our clients’ long-term satisfaction — makes i3-ACS Medical Business Solutions the leader in medical systems software and services. i3-ACS Medical Business Solutions is always available to handle your software support needs. From data backup to VPN solution support, i3-ACS Medical Business Solutions’ highly trained and motivated staff is available to make the customer experience as trouble-free and simplistic as possible. When you contact an i3-ACS Medical Business Solutions support representative you are speaking with someone who has experience, knowledge and extensive resources to assist in providing solutions. Customer support services consist of software support, updates to software and telephone support.

Training & Education

Our medical billing support staff members have a thorough knowledge of CompuMed procedures and functionality and have extensive experience in medical billing and coding for a broad range of specialties. Our training coordinators will work with your staff to schedule convenient training either on-site or at the i3-ACS Medical Business Solutions training center. i3-ACS Medical Business Solutions approaches the training process with a clearly defined work plan that includes key tasks, workflow items and implementation schedules needed for a successful transition. In addition to written training materials, i3-ACS Medical Business Solutions provides hands-on training in a test database for ultimate user immersion. i3-ACS Medical Business Solutions will have staff on-site for pre-training prior to “go live” to make the transition as smooth as possible. i3-ACS Medical Business Solutions will remain on-site until we feel the staff is comfortable with our software. We will continue to provide training and support as needed and as requested.

i3-ACS Medical Business Solutions has certified auditors and educators who can provide individual & group educations on billing and coding topics.  i3-ACS Medical Business Solutions auditors can ensure your documentation and coding are accurate and compliant.  Our Academic experience means i3-ACS Medical Business Solutions is well versed in a variety of specialties.